Kids Smart Watch Q12/Q15 – GPS Positioning & Calling – English Version

Shipment Processing Times

Orders are processed within 1-2 business days. Orders are not shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed. Customers will be notified via email or telephone if significant delays occur.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout. We use Australia Post and Sendle for deliveries. Our shipping rates are:

• Free shipping for orders over $100.

• Flat rate of $8 for orders below $100 Or Select Other Options

• Australia Post Express $15 
• Same Day Sydney Metro $20

• Estimated delivery times:

  • Same-day delivery for orders placed before 10 AM in Sydney Metro

  • Next-day courier delivery within metro regions of Sydney, Melbourne, and Brisbane.

  • 3-5 business days for interstate orders.

  • 1-3 business days for deliveries within New South Wales (NSW).

Shipment to P.O. Boxes

TechGuru ships to all addresses within Australia, including P.O. boxes.

Shipment Confirmation & Order Tracking

Once an order has been dispatched, customers will receive a Shipment Confirmation Email with a tracking number. The tracking number becomes active within 24 hours.

Shipping Restrictions

We do not currently ship internationally. We also do not ship to restricted or remote areas that are not serviced by Australia Post or Sendle.

Customs, Duties, and Taxes

All prices include Goods and Services Tax (GST) as per Australian regulations. TechGuru is not responsible for any additional customs duties or taxes applied after shipment.

Damages & Lost Shipments

TechGuru is not liable for products that are lost or damaged during shipping. If your order arrives damaged or does not arrive at all, please contact the shipping carrier to file a claim. Retain all packaging materials and damaged goods for the claim process.

Returns Due to Failed Delivery

If a package is returned due to an incorrect address, failed delivery attempts, or unclaimed parcels, customers will be responsible for any reshipping costs. Refunds will be issued minus original shipping fees.

10% restock charges applies for customer cancellation.

Changes to Shipping Policy

TechGuru reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page.

Contact Information

For any inquiries regarding our Shipping Policy, please contact us via:

• Website: www.tecguru.com.au

• Email: tecguruwarehouse@gmail.com